Support
Support
Something broken, an import that looks wrong, or an account you want deleted — email support@flychocks.com. Describe what you did, what you expected, and what happened.
If roster import does not work correctly, say which step failed. Crew-portal configurations differ, and the detail matters.
Frequently asked questions
Is my crew portal password safe?
For automatic roster import, Chocks Pilot logbook uses the crew-portal credentials you provide to retrieve your roster where supported. The backend holds the portal address, username and encrypted password. Production encryption and retention controls still need operational verification. For manual capture, you sign in yourself inside the in-app browser.
Does Chocks work with my airline?
Automatic roster import is available for supported crew-portal configurations. When it is not available, use manual capture: sign in to your own portal inside the app and Chocks captures the roster from the page in front of you. If an import does not work as expected, email support@flychocks.com.
Does it work offline?
Yes. The full logbook works with no connectivity — entries, totals, and FTL monitoring. All times are stored in UTC.
Can I import from another logbook app?
Yes. Chocks imports CSV exports from other logbook apps. It remembers the file's column format for next time, and cross-checks totals before import — if the hours do not add up, the mismatch is flagged before anything is written.
How do I delete my account?
In Chocks Pilot logbook, open Menu → Settings → Account → Delete your account. Save and verify an export before confirming deletion. The app deletes the backend account first and then attempts to erase local records. See the account deletion page for details or email support@flychocks.com for help.
Deleting your account
Follow the in-app deletion steps on the account deletion page. For help, email support@flychocks.com.